Bringing a 'Yes, and' mindset to EMS

By Eric Chase, EMS1 Contributor It was late in December and I was grinding through the holiday season. I was often assessing failures from the last call that didn't end well, compounded with my own feelings of inadequacy. I'd go over the decision points and questions from Monday morning quarterbacks, saying ,"they just don't know what we do anyhow." I wonder why people complain ...

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